Whistler Blackcomb, British Columbia, Canada

Sprawling across two 7,000-foot peaks in the Coast Mountains just north of Vancouver, British Columbia, Whistler Blackcomb is one of the world’s premier ski resorts. The resort’s connection with The Natural Step began in March 2000 when members of the ski operation’s senior management team attended one of Dr. Karl-Henrik Robèrt’s community presentations. The resort subsequently became one of The Resort Municipality of Whistler’s six Early Adopters, committing the company to learn more about the TNS Framework, use it to improve the resort’s sustainability performance, and to work with the other Early Adopters to develop ways to share their collective learning with the wider community. Whistler Blackcomb uses the TNS Framework to support its ongoing sustainability planning. While the company’s EMS remains the primary document through which it articulates its environmental work, the EMS is informed by the TNS Framework along with the National Ski Areas Association Sustainable Slopes guidelines and Whistler’s 2020 Sustainability Strategy. Dowload the case...

Accommodation and Real Estate Services, British Columbia, Canada

Accommodation and Real Estate Services (ARES) provides accomodation and real estate services to government ministries and broader public sector clients in British Columbia. Its portfolio of 1.6 million square meters of space includes office and residential buildings, courthouses, correctional centers, and other special purpose facilities. Many ARES employees were already trained in the delivery of sustainable products, but the organization identified the need for a framework to help employees and clients make strategic decisions about sustainable accommodation options. In 2008, staff members across 30 different departments completed The Natural Step’s award-winning eLearning course: Sustainability: Step by Natural Step and participated in facilitated dialogue sessions with The Natural Step sustainability advisors. “Great learning took place [in the blended learning sessions]; now we want to see more follow through and integration,” explained John Berry, ARES’ Environmental Manager. “As more staff receive TNS training, we’ll be looking at how to help each department integrate sustainability into day to day...

BC Hydro, Canada

BC Hydro is one of the largest electric utility companies in Canada, serving more than 1.7 million customers in the province of British Columbia.  The company’s mandate of providing “reliable power, at low cost, for generations” captures its commitment to the triple bottom line of economic, social, and environmental performance. The company’s Customer Care and Conservation department regularly engage with clients on energy consumption and sustainability issues. To train and support staff in this department on BC Hydro’s sustainability objectives, the company introduced The Natural Step’s blended eLearning program in July 2008. Ten staff members took part in a pilot of The Natural Step’s online course, Sustainability 101 and participated in a 90 minute facilitated dialogue session hosted by The Natural Step Canada. After reflecting on the course content, participants discussed how sustainability might be applied to BC Hydro and its clients. Based on the success of the pilot project, BC Hydro offered the blended learning program again in Fall 2008 to an additional 60 staff members and provide ongoing coaching and support for the company as it works to embed a comprehensive understanding of sustainability into its...